We are looking for a hands-on, reliable Field Technician to support our growing portfolio of POS clients across Massachusetts and surrounding areas. You will be responsible for on-site installations, troubleshooting, menu programming, and networking support for restaurant and retail environments. Ideal candidates have prior experience with point of sale systems (preferably SkyTab), are familiar with low-voltage wiring and networking basics, and can work flexible hours—including emergency on-call support when needed and are OK traveling to different sites with a days notice.
Responsibilities:
Install and configure POS systems, terminals, kitchen display systems, access points, and related peripherals
Program and update menus (on-site and remotely) based on client-provided specs
Provide remote and on-site troubleshooting for POS software, hardware, and network issues
Terminate RJ45 ends and run Cat5e/Cat6 cabling cleanly through commercial spaces
Mount and install access points, routers, switches, and network equipment
Conduct pre-installation site surveys and post-install quality checks
Travel to multiple client locations across MA and occasionally other New England areas
Maintain clear communication with team and merchants before, during, and after each deployment
Be available for emergency support requests outside normal hours, including evenings and weekends (as needed)
Requirements:
Minimum 3 years of hands-on experience with POS systems, IT support, or network installation
Familiarity with POS products is strongly preferred
Proficiency in basic networking concepts: static IPs, DHCP, port forwarding, SSIDs
Ability to identify and resolve technical issues independently
Skilled in crimping and testing RJ45 Ethernet cables
Experience with mounting and positioning wireless access points
Strong attention to detail and organizational skills
Excellent customer service and communication abilities
Reliable transportation and valid driver’s license (mileage reimbursed)
Must be able to lift up to 40 lbs and work in commercial kitchens and retail spaces
Additional Info:
This role requires flexibility in hours and a willingness to be on call
During non-installation windows, technician will assist with remote support, menu configurations, and back-end POS setup
Tools and materials provided as needed
To Apply:
Email your resume and a brief paragraph about your experience with POS systems or IT/networking. Highlight any similar experience, or tell us about a time you solved a tricky install or support issue.